Annual Membership

Terms of Membership

• Once purchasing your membership, an activation email will be sent to you to begin your memberships. Please check your junk/spam mail for this as your passes will not be valid until these have been activated.
• When activating your memberships, you will be required to add a photo and the name for each member, including any required documentation.
• Carer passes can only be used when accompanying the additional needs/disabled member (age 16 years and over), young carers will be required to provide clarification to be eligible to have the carer membership.
• An additional carer will be charged at a discounted rate. Clarification will be required for any 2:1 member.
• When purchasing a combined disabled/carer membership we will require you to send proof of eligibility (PIP letter, DLA Letter, HAND card, Blue Badge for the disabled visitor and proof of requirement for a carer). Failure to send these documents will result in your membership being cancelled. An outstanding balance may apply.
• Blue Badges MUST be displayed at all times.
• Passes are non-transferrable and can only be used by the named person on the membership.
• Memberships cannot be transferred.
• Name transfers cannot be made both with annual memberships and standing order memberships.
• Passes found to be used fraudulently, will be confiscated and cancelled without a refund.
• Membership cards must be shown to gain entrance to the Zoo, use of the Rex Express, Safari Golf and to obtain your 10% discount. Failure to produce membership cards on 3 occasions will incur a £5 per card placement fee.
• Lost membership cards incur a card replacement fee of £5 each.
• A photo must be supplied for each member including Children under 2 years. (members@hertfordshirezoo.com)
• Hertfordshire Zoo reserves the right to refuse entry into, or remove from the premises, any person.
• It is your responsibility to check prior to purchase that the information you have supplied is correct. Hertfordshire Zoo is only responsible for issuing memberships in accordance with the information you have provided.
• Any additional guests wishing to enter with an annual member will be required to pay full admission online in advance.
• Children under 2 years are free. Proof of age will be required (birth certificate or passport). This membership will expire the day before their 2nd birthday.
• Children age 2 years and over will need to purchase a membership, please note this will be valid for 12 months from the date of purchase.
• Children under 2 years of age will not fall under our membership extension policy.
• ALL children MUST be added onto your membership account, this includes children under 2 years. This membership will expire the day before their 2nd birthday.
• Benefit percentage discounts apply to paying members only and do not apply to under 2’s memberships.
• Memberships are non-refundable as these are for a contract of 12 months.
• Your memberships will begin on the date of your first payment.
• Entrance valid from the start date you have selected.
• Membership cards will only be posted if postage & packaging has been applied, alternatively memberships will be sent via email.
• Priority parking is not included in your membership.
• Upgrading your day ticket to an annual membership must be redeemed within 7 days of your visit to be eligible for a refund of your day tickets.  Receipt of day ticket must be retained for proof of purchase.  Proof of purchase receipt must match annual membership purchase.  Start of your will commence on the day ticket visit.

Standing Order Monthly Payments are no longer available.

*In addition, these terms apply to our current Standing Order Memberships only

• Minimum 12 month contract (an initial payment of 3 months membership is required on activation with a minimum 9 payments to follow)
• After 12 months the agreement will carry on until you cancel your membership in writing, giving at least a months’ notice, and the membership card is returned
• Late or missing payments after 3 consecutive months will result in cancellation of the membership, an administration fee may apply.

Your right to cancel your  annual membership
If you tell us that you have changed your mind about your membership within 14 days of purchase we will cancel your membership and give you a refund. The refund may be subject to deductions if you have used your membership during the 14 day period.
If you cancel your membership within the 14-day cooling-off period after using it, we will deduct the cost of used tickets from your refund based on our gate price. For unused benefits, the refund will be pro-rata’d for the remaining months.
You are not entitled to a refund if you cancel your membership after the 14 day cooling off period. Refunds do not include postage & packaging.