A free carer ticket is available to guests who cannot visit the zoo independently and require the support of another person to assist them during their visit.
Each eligible guest is entitled to one complimentary carer ticket. Tickets for any further additional carers can be purchased at our ticket office on the day of visit for a cost of £20.
Who Qualifies?
Carer tickets are specifically for visitors who require support due to a disability, medical condition, or other access need that makes independent attendance difficult or unsafe.
To qualify, you must present official documentation that confirms your need for support.
Accepted Evidence (one of the following):
Please note: Documentation must clearly state that you require support or supervision.
Important Notes
Booking a Carer Ticket
Carer tickets can be:
If you have any questions or access requirements, please email us at info@hertfordshirezoo.com or call 01992 470490 We’re happy to help you plan your visit.
Hertfordshire Zoo is committed to the security of your personal information. We have security procedures in place to protect the loss, misuse or alteration of information under our control.
Hertfordshire Zoo makes every effort to maintain customer confidentiality when securing online payments, ensuring the security of your credit card details and other personal information. To protect you against credit card fraud you will be asked to enter the unique security code printed on the reverse of your payment card. Payment will be taken from your payment card when your order is successfully completed online. Additional security questions or OTP may be required from your payment issuer. Please note: We do not accept payment by American Express.
Playing the raffle:
Draws and Prizes:
Age Verification:
Responsible Gambling:
*In addition, these terms apply to our current Standing Order Memberships only
Your right to cancel your annual membership
If you tell us that you have changed your mind about your membership within 14 days of purchase we will cancel your membership and give you a refund. The refund may be subject to deductions if you have used your membership during the 14 day period.
If you cancel your membership within the 14-day cooling-off period after using it, we will deduct the cost of used tickets from your refund based on our gate price. For unused benefits, the refund will be pro-rata’d for the remaining months.
You are not entitled to a refund if you cancel your membership after the 14 day cooling off period. Refunds do not include Postage & Packing.
Hertfordshire Zoo reserves the right to amend our terms and conditions at its discretion and without prior warning
Events can be cancelled or closed without notice for a variety of reasons (e.g. technical or operational issues, animal sickness or other welfare concerns/safety problems, inclement weather, power failure etc).
Senior managers reserve the right to close all or part of the zoo, as deemed necessary, and under these circumstances, refunds cannot be given.
Please click the below to download our Group T&C’s
Social