Important Covid Updates
For our latest information on Covid please click here.
Please note: Our Meet the Red Panda and Feed the Snow Leopard experiences still require the participants to wear a face mask. Medical exemptions are not included, face Masks MUST still be worn.
We open every day of the year, except Christmas Day, at 9:30am. We close at 5:30pm in the Spring and Summer and 4:30pm in Autumn and Winter. Last paid entry is 3.30pm in the summer months and 2.30pm in the winter months.
Please note we are a CASHLESS site.
We accept tickets purchased from the Hertfordshire Zoo website presented on mobiles and tablet devices. We have FREE WIFI which you can use to access your email accounts. Printed tickets are easier and quicker for us to process. Tickets purchased from an outside company MUST be printed and will NOT be accepted on a mobile device.
For Google Maps directions to Hertfordshire Zoo please click here.
For Google Maps directions to Hertfordshire Zoo please click here.
Parking at Hertfordshire Zoo is free of charge and we have four car parks in total.
The main car park in front of the Welcome Centre will be filled first and during busy hours, we have an overflow car park which is situated directly across the road from our entrance.
Disabled parking is located opposite the Welcome Centre in the main car park.
Coach parking is situated in car park 2, a member of staff will direct you from the main gate and again, is free of charge.
Please note: visitors park at their own risk and Hertfordshire Zoo does not take responsibility for their vehicles or possessions.
Yes, we have a limited number of wheelchairs, mobility scooters and stollers available for our guests.
Mobility scooters, MUST be pre booked and paid for in advance, please call our administration team on 01992 470490.
Please note these are all a hire charge and all charges are non-refundable.
We require a security deposit for any of the hire items above, such as driving licence or car key.
Please note we are a CASHLESS site.
Hertfordshire Zoo is set in landscaped gardens, with tarmac pathways that allow easy access for wheelchairs and push chairs. There are plenty of benches for you to take a rest along the way if needed.
Due to health and safety scooters, roller-skates/blades, skateboards, footballs and bikes are not permitted at Hertfordshire Zoo.
Yes, you will need to provide proof of disability to qualify for our discounted ticket prices. The only supporting documents we accept are: PIP letter, DLA Letter, HAND Card or Blue Badge. Please bring the relevant documentation on the day of your visit as you will be required to present this upon your arrival to correlate with your purchased ticket type. We also accept a photo copy of the relevant documentation.
Each accessibility ticket also includes 1 adult carer free of charge. Additional carers will be charged at an adult ticket price and documentation will be required to support this.
We offer a 20% discount on Day Tickets to the Holder of the Blue Light Card only. This discount only applies to the card holders ticket and not the whole booking.
To take advantage of this offer please present your Blue Light Card along with another form of ID on arrival at the Welcome Centre and pay upon arrival.
This offer can only be applied to the Blue Light Card holders ticket at the gate and cannot be redeemed online. However, all other guests accompanying the card holder are strongly advised to pre-book their tickets online, as this is 10% cheaper than at the gate.
This discount only applies to day tickets and does not apply to events, annual memberships, animal experiences or adoptions.
Please note we are a CASHLESS site.
Yes, free entry will be granted as long as there is a full paying adult or senior with every child who holds a Blue Peter badge. The adult or senior day tickets must be purchased in advance.
Children who hold a Blue Peter badge do not require a pre paid ticket, and can simply present their Blue Peter badge along with the Blue Peter photographic ID card upon arrival.
If the above conditions are met then entry to the Zoo will be guaranteed.
Please note that the accompanying adult must check in at the same time as the Blue Peter badge holder.
Badges must be worn upon arrival, we do not accept a photo of your Badge or ID Card.
All accompanying tickets can be purchased in advance here.
Click here to view Blue Peter’s Terms and Conditions for our attraction.
Please note we are a CASHLESS site.
Hertfordshire Zoo is home to over 800 animals cared for by a team of dedicated experienced staff and volunteers. We have a series of platforms and walkways which enable our guests fabulous viewing opportunities across our animal enclosures. Many habitats also incorporate huge glass windows to allow you to capture memorable moments on your camera. Animals include variations of big cats, primates, reptiles, birds, small mammals and wide range of paddock animals.
Yes, you can upgrade your day tickets to our annual memberships, either during your visit, or up to 7 days after your visit. If upgrading to a membership within the 7 days of your visit date you will receive a refund on your day tickets. If you purchase your annual membership online the refund can take up to 10 days.
For more information on our memberships, or to sign up please click HERE.
Many of our animals are available for adoption. Choose your favourite here.
One carer is included with a special needs visitor. We require official documentation stating that the accessibility visitor requires 2:1 care. We cannot offer a discounted rate for the second carer without this paperwork.
Please note we are a CASHLESS site.
We have two, large, covered stretch tents to cater for picnic areas. On the map you will find them located at Camp Lion and The Canopy.
Smoking (including the use of vapes) is NOT permitted onsite apart from at our designated smoking area, which is located between the World of Animals and the Gift Shop.
Please note we do not accept pet dogs or any other animals on site due to bio-security measures.
Please note we do not accept guided or assistance dogs or any other animal companions due to bio-security measures.
Hertfordshire Zoo has a range of experience packages on offer for visitors, some of which are available to book on the day depending on availability. Find out more here
Yes. It’s very popular and you are advised to apply early. For full details please go here.
Yes. Hertfordshire Zoo is a registered charity (1108609). All funds raised here are used to care for our animals here at the Zoo as well as support conservation projects in the UK and abroad. Find out more about our conservation work here
We welcome School and Organisation groups.
There is plenty of free, designated coach parking at Hertfordshire Zoo and as well as free entry the drivers are welcome to collect a voucher for lunch from the Welcome Centre to use in the Safari Diner. Please advise us when booking if you will be arriving by coach.
Please click here for more information.
Our Mission – Hertfordshire Zoo will provide a relaxed environment for people of all ages and abilities to interact with animals and to increase their understanding of the natural world. We will provide the best facilities in order to benefit the animals in our care, our visitors and our staff. We will fulfil this mission through entertainment, education, conservation and fun.
Yes, we do have a lost property department. All lost items are taken to the Welcome Centre. If you have lost an item and it has not been handed in a member of our team will take your contact details.
Lost items are kept for a maximum of 4 weeks from the date it is received by us. After this time, items are either donated to charity or disposed of accordingly.
Please note: Due to health and hygiene reasons drinking receptacles (bottles, cups, flasks) and babies dummies will not be kept.
Some items can be posted, however a P&P fee will apply. Price of P&P will vary depending on item.
