Volunteering Opportunities

Volunteer at Hertfordshire Zoo


Calling all animal lovers who are looking to gain some hands on experience! Why not come and volunteer at our Hertfordshire Zoo, based just outside of North London?
Whether you're looking to come and help us ensure our visitors have any amazing time, or you want to pass on a passion for conservation and a love of animals, we'll try and find you perfect voluntary role to help you gain that all important charity experience.
If you love being outdoors in the fresh air, are outgoing and energetic, and are looking to try your hand at something new, this could be the perfect opportunity for you!

What are the benefits of Volunteering at Hertfordshire Zoo?


  • We’ll provide all the training you need, giving you the chance to learn new skills and grow both personally and professionally.
  • As a valued part of the Hertfordshire Zoo team, you’re sure to make great connections—whether with fellow volunteers or our incredible animals—and create unforgettable memories.
  • You won’t go hungry! Enjoy lunch on us with a voucher to use at any of our food outlets.
  • You’ll also receive a special volunteer uniform to wear with pride.

Plus, you’ll be part of one of Hertfordshire’s most beloved visitor attractions, making a real difference while having a fantastic time.

Interested in joining us as a volunteer? Email Barbara at barbara.turner@hertfordshirezoo.com for more details or to request an expression of interest form.

Current Volunteer Roles

Events Volunteers

Help create unforgettable experiences for visitors and the local community by supporting our events team! As Events Volunteer, you’ll assist in planning, setting up, and delivering events both at the zoo and in the wider community. No prior experience is needed – just enthusiasm, creativity, and a willingness to learn. You’ll work under the guidance of our Volunteer Coordinator and the Marketing & Events Team, ensuring events run smoothly while engaging with the public.

Key Responsibilities:
• Support the planning and delivery of events, including fun days, seasonal celebrations, corporate events, and community outreach
• Assist with setting up event spaces, activity areas, and displays
• Engage with visitors, providing information about events and conservation initiatives
• Help with fundraising activities

Why Volunteer with Us?
• Be part of a passionate and creative team
• Gain hands-on experience in events management
• Meet like-minded individuals who share a love for wildlife and conservation
• Help deliver memorable moments for visitors while supporting a great cause
• Experience unique, behind-the-scenes activities at the zoo

Who We’re Looking For:
• Enthusiastic individuals with an interest in events, wildlife, and conservation
• Friendly, confident team players who enjoy engaging with the public
• Reliable and punctual volunteers willing to learn and stay informed
• Those who demonstrate our core values: Creativity, teamwork, warmth, and adaptability

Requirements:
• Age: 17+
• Commitment: At least one day a week, including weekends, or flexible availability for events
• Transport: Must arrange own travel as we are not accessible by public transport

Visitor Engagement Volunteers

We want to make our zoo as accessible and friendly as possible, so we are looking for volunteers to provide a friendly welcome and to interact with and assist all our visitors. Prior knowledge of the zoo or the animals we have onsite is not necessary, but you do need to be enthusiastic and willing to learn.

Teamwork is vital to this role, punctuality and reliability are also important, as is adherence to security and health and safety procedures. You will be volunteering under the guidance of our Volunteer Coordinator and other zoo staff. You will be required to be on your feet for most of your time at the zoo, although seating may be provided in certain areas.

Visitor Engagement Volunteer Tasks:

  • Providing a warm welcome to visitors
  • Interacting with visitors in a helpful manner
  • Acting as a guide to the zoo, supplying information about the animals and exhibits, and answering questions from visitors (or directing them to members of staff who can).
  • Helping with special events
  • Maintain security by observing and monitoring visitors and following health & safety rules and procedures

What are we looking for?

  • People with an interest in animals and conservation
  • Individuals who are friendly, articulate, confident and at ease talking to visitors
  • An understanding of what great customer service entails and be happy to deliver this consistently
  • Reliable and can commit to regular attendance
  • A willingness to listen, learn and keep up to date with information
  • People that demonstrate our core volunteer values: Enthusiasm, warmth, knowledge, confidence and flexibility

Requirements:

You must be over 17 years of age, able to commit to at least one day a week, including weekends, and able to make your own way to the zoo (as there is no public transport to the site).

Catering Volunteers

Do you have a passion for food and love interacting with people? Are you looking for experience in a catering environment, where no two days are the same? Then this could be the opportunity you’ve been looking for!

We are looking for new volunteers to join our existing Catering Team, to make sure our visitors are well looked after, help keep our facilities clean and tidy and make sure our guests leave having had a wonderful experience.

Volunteers will need to commit to a minimum of one day per week throughout the summer (April – September), generally from 09.30 to 16.00 each day, (although days/hours are flexible).

We are looking for confident, talkative volunteers who are comfortable with being both inside and outside in all weathers and are able to stand for a few hours at a time. Training will be provided, but any relevant experience is a bonus.

Conservation Cabin

Our conservation cabin is situated in the middle of the park, opposite the Red Pandas and next to the Big Cats. It is staffed exclusively by volunteers, with all profits going to support conservation projects across the world (everything from helping to protect endangered species to enhancing local areas to help native British Wildlife).

The role involves:

  • A full range of retail activities, including arranging displays, serving customers, pricing, restocking and till management
  • Engaging with customers to explain our fundraising purpose, conservation objectives and achievements to date
  • Acting as an information point for visitors needing directions or assistance
  • Helping to ensure all visitors have a wonderful day
  • Attending special events, to help raise awareness of and funds for specific conservation projects

Also See

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