Day ticket information

Terms of entry

• To avoid disappointment, we strongly recommend purchasing your day tickets online prior to your visit.
• An additional 10% charge will be added to your tickets when purchased at the gate onsite.
• A 10% donation is included in your ticket price.
• Hertfordshire Zoo is a cashless site.
• The Zoo opens at 9:30am throughout the year.
• The Zoo closes at 5:30pm (April to September) and 4:30pm (October to March).
• Last paid entry will be 4:30pm (April to September) and 3:30pm (October to March).
• Some areas of the Zoo will start to close down earlier than the site (See signage on arrival).
• Children are aged 2 to 15 years of age (Infants under 2 go free).
• When your booking has been confirmed your tickets will be dispatched electronically to the email address you have provided. Please note these may be sent into your junk/spam mail.
• E-tickets cannot be exchanged or re-sold.
• It is your responsibility to check prior to purchase that the information you have supplied is correct – Hertfordshire Zoo is only responsible for issuing E- tickets in accordance with the information you have provided.
• To obtain your free Carer ticket, you will need to provide any of the following documents;- PIP Letter, DLA Letter, Attendance Allowance Letter, ESA, Access Card (showing +1), Letter from a medical professional (e.g GP or Consultant) excluding diagnosis letters.
• Tickets cannot be refunded or transferred – Please consider carefully how many tickets you require before booking. Refunds or date transfers will only be given for weather if the management deems the Zoo inaccessible or unsafe.
• Please note: Photos and videos may be taken for advertising and television broadcast purposes during your visit. Although we are focusing on our Animals and Wildlife on site, we may capture people in some shots. Please make the Media Team aware if you have any concerns, or email info@hertfordshirezoo.com.

Gift Aid

Hertfordshire Zoo is a charity and your ticket helps us protect endangered animals in the UK and around the world. If you add a 10% donation, which is included in the ticket price displayed on the site, we can claim tax back from the government’s Gift Aid scheme. This means we get an extra 25p for every £1 you spend at no extra cost to you. Gift Aid is optional and you can opt out when purchasing a ticket.